Billing & Refund Policy

1. Performance marketing — what you are billed

One line item: the agreed percentage — between 20% and 30% — of Attributed Revenue for the billing month. There is no setup fee, no retainer, no minimum spend and no separate charge for ad spend, personnel, creative, subscriptions or assets. Those costs are ours and are already inside the share.

2. How Attributed Revenue is measured

The attribution method is agreed in writing before the first campaign goes live and recorded in your engagement letter. Depending on the business it may combine:

• Pixel and server-side conversion tracking
• Dedicated landing pages or campaign-specific URLs
• Unique coupon or promotion codes
• Call-tracking numbers
• A source or origin stage recorded in your CRM

Attributed Revenue is calculated net: taxes, refunds, cancellations, returns, chargebacks and amounts never collected are deducted before the share is applied.

3. Monthly reconciliation

1. Within five working days of month end we send the tracked figure and the workings behind it.
2. You have five working days to check it against your own sales records and confirm or query it.
3. Once the figure is agreed, we invoice the share against it. We do not invoice against our dashboard alone.
4. Invoices are payable within the period stated in your engagement letter.

4. Adjustments and clawbacks

Where an order is refunded, cancelled, returned or charged back after we have already invoiced the share on it, the corresponding amount is credited against the next invoice — or refunded to you if no further invoice is due. Adjustments run in both directions: revenue that arrives after a cut-off is added to the following month.

5. Disputed figures

If you dispute part of a figure, pay the undisputed portion and raise the rest in writing within the five-day review window. We will share the underlying tracking data and work to an agreed number. Unresolved differences are escalated as set out in your engagement letter.

6. If campaigns generate nothing

Then there is nothing to invoice. Ad spend, personnel and production costs already incurred are ours, and are not recoverable from you. That is the risk we take in exchange for the share.

7. Ending a marketing engagement

Either party may end the engagement on 30 days' written notice. The share remains payable on Attributed Revenue generated up to the end of the notice period, plus tracked repeat revenue for the tail period stated in your engagement letter. No termination fee is charged.

8. Business automation payments

• Discovery and the workflow map are free, and you keep the map whether or not you proceed.
• The build fee is fixed against the agreed scope and invoiced at the milestones set out in it.
• Milestone payments become non-refundable once the work for that milestone has been delivered and accepted.
• If you cancel mid-build, you pay for work completed and accepted to that point; anything paid in advance of it is refunded.
• Change requests outside the agreed scope are quoted and approved separately before any work starts.

9. What is never refundable

• Third-party costs you asked us to buy in your name and which have already been spent.
• Automation milestones already delivered and accepted.
• Revenue share correctly invoiced against revenue you received and kept.

10. How to raise a billing query or refund request

Email care@clientcarex.com from the account owner's address with your organisation name, the invoice number and what you would like corrected. We acknowledge within two working days. Approved refunds are returned to the original payment method and typically appear within 7–14 working days, depending on your bank.

11. Contact

Questions about this policy: care@clientcarex.com or +91 93908 93024.

Last updated: 2026