Privacy Policy

1. Who we are

Clientcarex Private Limited (“ClientcareX”, “we”, “us”) is a performance marketing and business automation agency. For any privacy question, contact us at care@clientcarex.com or +91 93908 93024.

2. Information we collect

• Enquiry data — name, work email, phone number, company, what you are interested in and the revenue band you select on our forms.
• Client data — the records we process on your behalf while running an engagement: leads and enquiries our campaigns generate, sales and refund figures used for reconciliation, and the records held in systems we automate for you.
• Campaign and measurement data — ad platform metrics, conversion events, click identifiers, coupon and call-tracking references, and CRM source stages used for attribution.
• Website usage data — pages viewed, device and browser information, and IP address.
• Communications — messages you send us by email, phone or through forms on this site.

3. How we use it

• To respond to enquiries and prepare growth audits and proposals.
• To plan, run, measure and optimise marketing campaigns on your behalf.
• To calculate and reconcile attributed revenue for invoicing.
• To scope, build, support and hand over automation work.
• To send service notices and, where you have opted in, occasional updates.
• To meet legal, tax and accounting obligations.

4. Legal basis

We process personal data to perform our contract with you, to meet legal obligations, on the basis of your consent where required, and for our legitimate interest in operating and securing the service.

5. Sharing

We do not sell personal data. We share it only with sub-processors that help us deliver the engagement — advertising platforms, analytics and attribution tools, CRM and automation platforms, hosting, email, SMS and WhatsApp providers, and payment processors — under contracts that restrict their use of it, and with authorities where the law requires. Where we run advertising on your behalf, ad platforms act as independent controllers for the data they collect on their own surfaces.

6. Retention

Enquiry data is retained for up to 24 months. Client and campaign data is retained for as long as the engagement is active, and afterwards only as long as needed for reconciliation, legal, accounting or dispute-resolution purposes.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to certain processing, or ask for a portable copy. Where we process data on a client's behalf we will refer the request to that client. Write to care@clientcarex.com and we will respond within the period the law allows.

8. Security

We apply access controls, encryption in transit and regular backups, and we limit access to client accounts to the people working on your engagement. No system is perfectly secure, so please use strong, unique credentials and enable multi-factor authentication on any account you share with us.

9. Cookies

This website uses cookies that are necessary for it to function, and — with your consent where required — analytics and advertising cookies that tell us which pages and campaigns are working. You can clear or block cookies in your browser settings.

10. Changes

We will post any update to this policy on this page and revise the date below. Material changes will also be notified to active clients by email.

Last updated: 2026