Terms & Conditions

The terms governing your use of ClientcareX software and services.

Template — needs legal review before publishing. The original terms page was not captured by the Wayback Machine. Treat this as a starting draft and have it checked against your actual contracts, especially the guarantee and liability clauses.

1. Agreement

These terms form an agreement between you (or the organisation you represent) and Clientcarex Private Limited. By creating an account or using the service you accept them.

2. The service

ClientcareX provides a subscription ERP and automation platform, together with the implementation and consulting services described in your order. Feature availability depends on the plan you purchase.

3. Subscriptions and billing

Plans are priced per user, per month, and billed yearly in advance unless agreed otherwise in writing.
Minimum seat counts apply: five users on Professional, ten on Business and Enterprise.
Fees are exclusive of applicable taxes.
Subscriptions renew for a further term unless cancelled before the renewal date.

4. Your responsibilities

Keep account credentials confidential and accurate.
Ensure you have the right to upload and process the data you put into the platform.
Use the outreach features (SMS, WhatsApp, email) in line with applicable consent and anti-spam law.
Do not attempt to breach, overload or reverse engineer the service.

5. Your data

You own the content you put into ClientcareX. We process it to run the service on your behalf, as described in our Privacy Policy. On termination you may export your data for the period stated in your order.

6. Intellectual property

The platform, its software, branding and documentation remain our property. Your subscription grants a non-exclusive, non-transferable right to use it for your internal business purposes during the term.

7. The 90-day guarantee

Where you have purchased the 90-Day Business Transformation Challenge, our commitments and the money-back conditions are set out in the Refund Policy, which forms part of these terms.

8. Availability

We aim for continuous availability but do not warrant uninterrupted service. Planned maintenance will be notified in advance where practical.

9. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid by you in the twelve months preceding the claim.

10. Termination

Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend access for non-payment or for use that threatens the security of the platform.

11. Governing law

These terms are governed by the laws of India, and the courts having jurisdiction over our registered office will hear any dispute.

12. Contact

Questions about these terms: care@clientcarex.com or +91 93908 93024.

Last updated: 2025