Privacy Policy

Clientcarex AI Private Limited
Last Updated: August 11, 2025

1. Introduction

Clientcarex AI Private Limited (“Clientcarex”, “we”, “us”, or “our”) values the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software-as-a-service product (CCX ERP) or our business automation services (CCX Automation of Business).
Our commitment is to safeguard your data, maintain transparency, and give you control over your personal information.

2. Information We Collect

We collect information in the following ways:

a) Information you provide to us

When you sign up, request support, or communicate with us, you may provide:

  • Name, business name, email address, phone number, and postal address

  • Payment details for subscription or service billing

  • Content you add into our systems, such as records, files, and communications relevant to your use of our services

b) Information collected automatically

When you use our services, we automatically collect:

  • Device and browser details, IP address, time zone, and operating system

  • Usage statistics, clickstream data, and navigation paths within our applications

  • Cookies and similar technologies for authentication, session management, and analytics

c) Information from third parties

We may receive business contact details or leads from trusted partners or publicly available sources in accordance with applicable laws.

3. Purpose of Data Collection

We use the information we collect to:

  • Provide and maintain your account and services

  • Process transactions and send invoices

  • Respond to your requests, queries, and feedback

  • Improve our services, features, and user experience

  • Communicate product updates, service changes, and promotional offers (where permitted)

  • Detect and prevent fraud, abuse, or security threats

We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking

We use cookies and similar tools to:

  • Keep you signed in and secure your session

  • Understand service usage trends and performance

  • Remember your preferences and settings

You can adjust your browser settings to block non-essential cookies, but this may affect certain features.

5. Sharing Your Information

We share your personal information only in the following circumstances:

  • With service providers who help deliver our products and services (e.g., payment gateways, hosting providers, analytics tools)

  • When required by law, legal processes, or government requests

  • In the event of a merger, acquisition, or sale of our business (we will notify you before any transfer of your data)

All third parties we work with are bound by contractual obligations to protect your data and use it solely for agreed purposes.

6. Data Storage and Security

  • Your data is stored on secure servers with restricted access

  • All communication is encrypted using TLS protocols, and sensitive information is encrypted at rest

  • We follow industry best practices for network security, intrusion detection, and backup management

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services.
When your account is closed, we delete or anonymize your data within a reasonable period, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to the processing of your data

  • Request a copy of your data in portable format

  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us at [email protected].

9. International Data Transfers

If your data is transferred outside your country of residence, we will ensure adequate safeguards are in place in compliance with applicable laws.

10. Children’s Privacy

Our services are designed for business users and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
If we make material changes, we will notify you via email or prominent notice on our website at least 30 days before the change takes effect.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Clientcarex AI Private Limited
3rd Floor, J.N Complex, 108, Abids Road, above KFC, Gun Foundry, Basheer Bagh, Hyderabad, Telangana 500001, India
Email: [email protected]